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    You are at:Home » Virtual Machines Technical Support Engineer – Stage 2 at Tek Experts

    Virtual Machines Technical Support Engineer – Stage 2 at Tek Experts

    1
    By admin on September 10, 2021 Engineering, Technical

    About The Company

    Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations.

    They are recruiting to fill the position below:

    Job Title: Virtual Machines Technical Support Engineer – Stage 2

    Ref #: 244781
    Location: Lagos
    Employment Type: Full-time

    Details

    • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
    • Do you want to gain global experience and get extensive training on high-end software products and solutions?
    • Do you take pride in delivering great customer service?
    • We are looking to add to our team of software support engineers.

    About the Role

    • Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    • Collaborate with subject matter experts and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
    • Seeks supplemental training to improve performance and develop specialization.

    What You Will Be Doing

    • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
    • Seeks supplemental training to improve performance and develop specialization.

    Requirements

    • Candidates should possess a Bachelor’s Degree.
    • Up to 2 years’ experience in technical or customer support
    • Strong researching, problem-solving and troubleshooting skills
    • Adaptability to work independently and part of a team bringing in experts when needed
    • Excellent customer service skills
    • Passion for technology and learning
    • Some exposure to Microsoft technologies.

    What We Offer

    • A Career, not a job
    • Be part of something great
    • Opportunity to realize your full potential
    • Continuous personal and professional learning
    • Fast-track career
    • Global resources
    • Unleash your potential
    • Work-wide family.

    Application Closing Date
    31st October, 2021.

    How to Apply
    Interested and qualified candidates should:
    Click here to apply online

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