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    You are at:Home » Technical Support Engineer, Level 3 – Application Lifecycle Management (ALM) at Tek Experts

    Technical Support Engineer, Level 3 – Application Lifecycle Management (ALM) at Tek Experts

    0
    By admin on September 10, 2021 Engineering

    About The Company

    Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations.

    They are recruiting to fill the position below:

    Job Title: Technical Support Engineer, Level 3 – Application Lifecycle Management (ALM)

    Location: Lagos

    About the Role

    • We are hiring a Software Support Engineer to support Microfocus. In this role, you will be supporting customers who are having technical issues with their Microfocus software.

    Responsibilities
    What you’ll be doing:

    • Take, own and close the support tickets
    • Ensure good ticket documentation at all times.
    • Follow best practice ticket management processes, e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
    • Fully document every ticket, including all resolution steps
    • Present a positive, effective and flexible contribution to achieving team targets and objectives
    • Meet all personal targets
    • Collaborate with other team members to provide high-quality support
    • Ensure constant self-development using day to day work, web-based training, and any other available tools
    • Attend feedback sessions with Quality Team.

    Requirements
    What you’ll need:

    • Bachelor’s Degree or equivalent technical certifications
    • 2 – 4 years experience in technical support
    • Strong knowledge of programming languages, networking, databases or UI’s
    • Experience in customer service is a must
    • PC experience – comfortable working with Windows/ Linux operating systems and Microsoft Office Suite
    • Interest in or exposure to software development and support
    • General understanding of testing concepts and functional testing processes
    • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
    • Customer orientated, motivated to take charge of both customer engagement and problem.

    What We Offer

    • A Career, not a job
    • Be part of something great
    • Opportunity to realise your full potential
    • Continuous personal and professional learning
    • Fast-track career
    • Global resources
    • Unleash your potential
    • Work-wide family.

    Application Closing Date
    31st November, 2021.

    How to Apply
    Interested and qualified candidates should:
    Click here to apply online

    Technical Support Engineer, Level 3 – Application Lifecycle Management (ALM) at Tek Experts

    engineering
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