Senior Customer Service Representative At Jadek Farm

Full Time
Lagos, Nigeria
Posted 3 months ago

JOB TITLE: Senior Customer Service Representative

JOB LOCATION: Ikeja, Lagos
Job Type: Full-time

JOB DETAILS:

  • The ideal candidate loves talking to people and proactively solving issues.
  • You will be responsible for converting customers into passionate evangelists.

Responsibilities

  • Handle customer complaints or enquiries via telephone, emails or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call (outbound/inbound) quality
  • Communicate with the relevant department regarding customer concerns
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle a high volume of calls
  • Work closely with supervisor to ensure synergy and all-time customer satisfaction
  • Adherence to call script and call centre policies.

Qualifications

  • At least 1 – 3 years of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Proximity to living in Mainland, Lagos.

Application Closing Date
Not Specified.

HOW TO APPLY
Interested and qualified candidates should send their CV to: careers@jadekfarms.com with the Job Title as the subject of the mail

Job Features

Job CategoryCustomer Service

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