Hausa Speaking Contact Centre Agent At ConSol

Full Time
Lagos, Nigeria
Posted 3 months ago

ConSol Limited is an organization that was established on the year 2002 and provides you with access to the best in class solutions through our combined competencies with our partners. They are currently located at Block 2, Consol House, Consol Close, Off, Plot C Apapa-Oshodi Express Way, Lagos.

JOB TITLE: Hausa Speaking Contact Centre Agent (Immediate Employment)

JOB LOCATION: Oshodi, Lagos
Employment Type: Contract

JOB DETAILS:

  • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.

Qualification and Experience

  • Candidates should possess a Bachelor’s Degree / OND / HND / FSLC qualification
  • Minimum of 1 – 3 years relevant work experience.
  • Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Only applicants living within the following axis will be considered:

  • Oshodi/Ilupeju/Mushin
  • Ilasa/Cele/Isolo/Okota/Ajegunle
  • Gbagada/Bariga/Somolu/Oworoshoki/Anthony
  • Yaba/Onipanu/Palmgroove/Fadeyi
  • Surulere
  • Maryland
  • Ojota/Ogudu/Ketu

Salary
N40,000 monthly

HOW TO APPLY
Interested and qualified candidates should send their CV to: apply@consollimited.com using the Job Title as the subject of the mail.

Note: Only qualified and shortlisted candidates will be contacted.

 Deadline: November 5, 2021

Job Features

Job CategoryCustomer Service

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