You will carry out a wide range of administrative and coordinating activities for onshore leadership/teams, utilizing the processes and tools of the team
- Manage the day to day operations excellence in coordination with back office team
- Major customer complaints handling
- Service outage
- Incident reporting
- Manage all partners / service providers relations in terms of operations; such as (Pools funding, New services onboarding end to end, commissions & financial reconciliations)
- Own the communication channels with all our partners (service providers)
- Communicate with all internal stakeholders to ease and align on any partner’s request or issues and vice versa.
- Own the new services pipeline execution with partners, tech, legal, and finance
- Responsible of the commissions execution per partner in coordination with finance
- Daily/weekly pool funding
- Ensuring applying an ongoing processes enhancements creating operational efficiencies and best customer experience
- Responsible for collecting, analyzing, and summarizing data & building business reports & PMOs.
- Responsible for any data analytics needed
- Responsible of the daily, and monthly business performance reporting
- Play as a PMO in the team for any project
- Responsible for the marketing execution coordination amongst all channels between the channels owners and business team.
- Mainly ensuring that all marketing activities happen in time with the expected quality.
- Responsible of reviewing all marketing material content
Requirements and Experience
- Bachelor’s degree in any related field.
- Excellent verbal and written communication skills
- Competent in Microsoft packages (Excel, Word & PowerPoint) and Google Docs
- Professionalism and deadline oriented
- Great Attention to details: ability to maintain accuracy
- Strong sales skills and ability utilize field sales techniques.
- Ability to manage multiple and competing priorities.
- Good knowledge of the e-commerce industry
- Unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.