Branch Operations Officer (North Region) at First Bank

Full Time
Lagos, Nigeria
Posted 8 months ago

JOB DESCRIPTION

  • Job Identification 368
  • Posting Date 11/04/2021, 05:30 PM
  • Apply Before 11/18/2021, 05:30 PM
  • Locations:  HEAD OFFICE, LAGOS, HEAD OFFICE, LAGOS, NG

FINANCIAL TRANSACTION OFFICER

  • Greets all customers promptly and shows a genuine interest in meeting their needs
  • Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
  • Maintains a strong working knowledge of the Bank’s services
  • Examines money to detect and remove counterfeit
  • Ensuring all operating and security and safe working procedures are always followed
  • Ensure all necessary postings and paperwork are completed accurately to provide audit trails
    • Bundles, wraps and seals counted money.  Separates mutilated and worn bills.
    • Use various cash management systems to ensure accurate counting
    • Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor
    • Ensure prompt handling of customers’ enquiries and complaints
    • Ensure timely rendering of reports
    • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

    NON-FINANCIAL TRANSACTION OFFICER

    • Greets all customers promptly and shows a genuine interest in meeting their needs
    • Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers
    • Maintains a strong working knowledge of the Bank’s services
    • Educate and migrate customers to Alternative Channels
    • Proactively receives and responds to customers’ inquiries within their scope of authority
    • Ensures effective queue management
    • Effectively cross sells the Bank’s products and services
    • Maintain a customer friendly and organized banking hall
    • Ensure prompt handling of customers’ enquiries and complaints
    • Ensure timely rendering of reports
    • Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

    Education:

    • Minimum of HND upper class
    • Minimum of bachelor’s degree, with a minimum grade of 2.2

    Experience:

    • Minimum of one-year relevant working experience in financial institution, covering a range of functional areas.

    APPLY HERE

Job Features

Job CategoryBank

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